Privacy Policy jili33 – Personal Data Protection for Malaysian Users

Welcome to the jili33 Privacy Policy. This document explains in detail how the jili33 platform handles your personal information — from the point of collection through to storage and deletion. We believe every user deserves to know what happens with their data, which is why we have written this policy in plain language, not filled with confusing legal jargon.

This Privacy Policy applies to all users of the jili33 platform, including those who browse our website, register an account, make deposits, play games, or contact our customer support team. By using any part of the jili33 platform, you agree to the data protection practices described in this document.

If you have any questions about this Privacy Policy after reading it, the jili33 support team is available to assist you via live chat, accessible 24 hours a day.

Jili33 only collects data that is genuinely necessary to provide a safe, fair, and responsible service to Malaysian users. There are two main categories of data we collect:

Data You Provide Directly:

• Full name as shown on official identification documents
• Date of birth (for 18+ age verification)
• Email address and mobile number
• Bank account or e-wallet details for payment processing
• Copies of KYC documents (identity card, passport, bank slip) when requested
• Any information you share when contacting customer support

Data Collected Automatically:

Collected data is used solely for legitimate purposes related to the operation of the jili33 platform. We do not use your data for any other purpose without your prior consent.

The following are the specific purposes for which your personal data is used:

• Identity Verification (KYC): Verifying that you are a legitimate user aged 18 and above, and that your account is unique and not being misused.
• Transaction Processing: Enabling deposits and withdrawals to be processed accurately and securely to the correct account.
• Account Security: Detecting suspicious activity and unauthorised login attempts, and protecting your account from unauthorised access.
• Customer Support: Helping our team better understand the context of your issue and provide accurate, prompt solutions.
• Responsible Gaming: Monitoring gameplay patterns to detect signs of problem gambling and providing appropriate assistance when needed.
• Legal Compliance: Meeting the reporting, audit, and record-keeping requirements mandated by the relevant authorities.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve platform performance and user experience.

Jili33 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations where we need to share data with certain parties to keep the platform operating safely and in compliance with the law.

Parties That May Receive Your Data:

• Payment Service Providers: Required transaction information is shared with approved payment processors to facilitate deposits and withdrawals. All our payment providers are bound by strict data protection agreements.
• Game Software Providers: Game data required to verify fairness and resolve disputes is shared with the licensed software providers we use.
• Legal Authorities: In situations where we are required by court order, legal investigation, or compliance obligations, relevant data will be shared with the appropriate authorities.
• Security Services: Cybersecurity companies that help us detect fraud and protect the platform may access log and activity data as required for this purpose.

Should jili33 be involved in any acquisition, merger, or sale of corporate assets, users will be notified in advance before personal data is transferred to the new entity, and you will be given the option to opt out if you do not agree.

Protecting your personal data from unauthorised access, leaks, or misuse is a core technical and operational priority at jili33. We continuously invest in security infrastructure to keep the platform protected against the latest cyber threats.

Key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and jili33 servers are encrypted using industry-standard TLS/SSL protocols, making interception by third parties virtually impossible.
• Hashed Password Storage: Your password is never stored in plain text. We use strong cryptographic hashing algorithms to securely store your credentials.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to ensure only you can access your account, even if your password is compromised.
• 24/7 Monitoring: Our automated monitoring system detects unusual activity at all times and will trigger an immediate alert should any anomaly be detected.
• Data Segregation: Sensitive data is stored in isolated environments with strict access controls, ensuring staff can only access data relevant to their specific roles.

The jili33 platform uses cookies and similar tracking technologies to enhance user experience, ensure security, and analyze usage patterns. Cookies are small files stored on your device when you visit our website.

The following are the types of cookies we use:

As a jili33 platform user, you have clear and concrete rights regarding your personal data. These rights are part of our commitment to privacy protection and compliance with Malaysia's PDPA.

Jili33 does not retain your personal data longer than necessary for the stated purposes. Our data retention periods are determined based on operational requirements, legal obligations, and the principle of data minimisation.

• Active Account Data: Retained for the duration your account is active, plus 5 years after account closure to meet financial audit requirements.
• Transaction Records: Retained for 7 years in accordance with Malaysian financial reporting and tax legal requirements.
• KYC Data: Retained for a minimum of 5 years after the business relationship ends in accordance with anti-money laundering (AML) requirements.
• Security Logs: Retained for 12 months to assist with security incident investigations if required.
• Customer Support Records: Retained for 2 years after a case is resolved for reference and service improvement.

Jili33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, updated legal requirements, or user feedback. We are committed to notifying you of any significant changes.

When we make changes to this Privacy Policy:

• The "Last Updated" date at the top of this page will be updated
• Active users will be notified via email or in-account notification of any significant changes
• Previous versions of the Privacy Policy will be retained for reference and are available upon request
• Continued use of the platform after a change notification is considered acceptance of the new terms

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the jili33 privacy and data protection team is ready to assist you.

You can reach us via:

• Live Chat: The fastest way — available 24/7 on the jili33 platform
• Support Email: [email protected] (response within 1–2 business days)
• Support Section: Visit the page FAQ us for answers to frequently asked questions

For more serious complaints involving privacy breaches, we are committed to responding within 72 hours and resolving the issue within 30 days. If you are not satisfied with our resolution, you have the right to file a complaint with the Malaysian Department of Personal Data Protection.